Shopping at CHEGO is very easy. Just follow these steps:
1 / Choose the section (WOMEN'S, MEN'S, SUPPLEMENT) and then the product type (sports socks, health supplements , etc).
2 / View the products you are interested in and click on the photograph and see every detail.
3 / Select an item of clothing and add it to your cart. You can then choose to continue shopping or to process order.
4 / If you would like to process your order you can do so by either registering or checking-out as a guest.
5 / Choose whether you would like to collect your order at convenience stores (7-11, Family Mart) or have it delivered through standard or express delivery.
6 / Payment method: Credit Card.
7 / Confirm the order.
8 / You will receive an email confirming your order.
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact us.
Yes, you can see the updated status of your order in real time. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you.
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
Yes. You can cancel your order as long as its status allows you to.
CHEGO only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact us.
If you were to accidentally receive an item that you did not order, please contact us.
We only offer the credit card payment method.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
It can be sent to an address selected by you (home, work, etc. -never a PO Box) or to the convenience store (7-11, Family Mart) of your choice.
Delivery times depend on the type of delivery selected. Store deliveries take 3 to 5 working days, standard deliveries, 2 to 3 working days and express deliveries, between 3 and 7 working days.