Shopping at CHEGO is very easy. Just follow these steps:

1 / Choose the section (WOMEN'S, MEN'S, SUPPLEMENT) and then the product type (sports socks, health supplements , etc).

2 / View the products you are interested in and click on the photograph and see every detail.

3 / Select an item of clothing and add it to your cart. You can then choose to continue shopping or to process order.

4 / If you would like to process your order you can do so by either registering or checking-out as a guest.

5 / Choose whether you would like to collect your order at convenience stores (7-11, Family Mart) or have it delivered through standard or express delivery.

6 / Payment method: Credit Card.

7 / Confirm the order.

8 / You will receive an email confirming your order.

 

GENERAL QUESTIONS

  • Are out-of-stock items restocked?​

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

  • How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.

  • How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact us.

  • Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you.

  • Can I remove items from my order?​

​Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

  • Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to.

  • What should I do if I receive a faulty item?

CHEGO only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact us.

  • What should I do if I receive an incorrect item?

​If you were to accidentally receive an item that you did not order, please contact us.

 

PAYMENT

We only offer the credit card payment method.

 

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

DELIVERY

  • Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. -never a PO Box) or to the convenience store (7-11, Family Mart) of your choice.

  • How long will my order take to arrive?

Delivery times depend on the type of delivery selected. Store deliveries take 3 to 5 working days, standard deliveries, 2 to 3 working days and express deliveries, between 3 and 7 working days.